Please can someone help me. Can't login after reinstal game-app on Win10 PC

I don't know what to do or who/where to contact to solve problem
Have a payed account and play with the name >> X.i.N.i.X << with Rang 19
My initial name was Krent and changed the name later in the game

I reinstalled the app. But now I can't login. It says Account not found, check email/Password.

Fist didn't know what my password was. Changed password on the forum and used that.. but does not work.

Later found the old password tried that, didn't work.
Than I found out I mixed up a letter in the old password, retried, don't work
Tried to reinstall.. don't work
Tried to reinstall and click "Send new password" button, it says 'email send' but didn't recieve email.. don't work

Then tried "change password" tool on the game website and tried many combinations, they all give same result: They don't match

The game on my android tablet still works!

Can someone help me???

Same applies to me, except instead of PC, I'm using a Galaxy S6 instead of the S3 I played on before. I can't get into my old account...

Problem solved by sending accountinfo and copy of payements to This email address is being protected from spambots. You need JavaScript enabled to view it.... good luck!

i am currently having this issue. i sent an email to the address shown but haven't heard back yet (3 days). how long did it take for your resolution?

Dit you sent copy of payements/invoice???
They will not respond if you didn't.

They respond in one day on the email with proof of payements.

i copied my payments to DF from the Microsoft Store and included it in a new email. hopefully that will take care of it. thanks for your help!