Hogaluk wrote: If this continues, i want my money back
In my experience playing the game it does not happen too often - usually at some busy times where a lot of users decide to use it. Usually also corresponds to heavy internet use too.
Stay with it, a little patience maybe, just retry a few minutes later. It is frustrating when it does, but worth the wait.
I have come to love the game - a real challenge, particularly so because you are 'flying' with others from around the world. Addictive too.
GL!