It means riddle, problem, something to that effect.
No, hes not jonyong. Ktheos an old ace.
As for how to help, i assume youve tried several times, if not, try aat least five. If that doesnt work, try changing ur password. (be sure you use the info u used for the game, not the forum) if that doesnt work, clear cookies, history, etc. on your browser. Sometimes the forum wont accept my account no matter how many times i try, but that tends to fix it.
Welcome to the squad!