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Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3886

  • Planecrazy
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Hi, Pal!

Great job with the latest update - I like almost everything about it, BUT I'm very unhappy because I was paging through my plane choices and ACCIDENTALLY bought a plane I don't want (Fokker E.III). The screen had hesitated and I thought I was selecting a plane I already had. Now I'm out lots of $$ I've been carefully saving up to get the more expensive planes. EXTREMELY FRUSTRATED THAT THIS HAPPENED.

I have two requests: First, can you please "refund" the purchase and put the $$ back in my account?

Second, can you PLEASE add a confirmation box to the program so that we can't accidentally buy planes and upgrades we don't want?

Thanks in advance, on behalf of everyone this has happened to!

PS. Having the option to sell back previously purchased planes would also be a much appreciated new feature in the next update.

Regards,
Steve :-D

"The world is round ... We'll get there!"

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Last edit: by Planecrazy.

Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3894

  • Wat up dogfight
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Im sryy Plancrazy. The fokker e.iii are hard to hit, but ill get there;)
If you lose in the outside you win in the inside.

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3899

  • Hy flyer
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Theyre great shooters too.my favorite plane.wish they had more bullets then I can make it to enemy's base without running out. Halfway.and I also mastered how too shoot them down head on
Who ever dislikes you gets payback by something else.
My planes bullet proof.;)
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im always beyond the clouds or way over my head
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Once upon a time knights of the sky's were hey! But on a beautiful day we dueled and fell now red poppies cover our graves in Flanders...

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3901

  • salento
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Take and bye some cash, its a good way to suport the game.

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3906

  • Planecrazy
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salento wrote: Take and bye some cash, its a good way to suport the game.

I have no problem with supporting the game, Buddy ... It's the principle of the thing. We shouldn't be penalized for an unintended keypress that occurs because of a server glitch.

...Just saying...
Steve :-D

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3909

  • Hamers
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Zuperman said he was working on a selling oprion.
lets eat grandma. lets eat, grandma. commas save lives

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3910

  • Planecrazy
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Hamers wrote: Zuperman said he was working on a selling oprion.

Well that IS good news! I'm anxious to get my points back so that I can upgrade to the best planes - thanks for this news!

Regards,
Steve :-D

"The world is round ... We'll get there!"

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3914

  • Hamers
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Your welcome for the news now let's end this topic ritght here and not use it again.
lets eat grandma. lets eat, grandma. commas save lives

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3919

  • Buster555
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Lol B) :P :cheer: B)
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Im a bust u up555
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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3925

  • Slenderman
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I hope you get refunded mate -- that nearly happened to me.

I have already invested quit a bit of money into Dogfight. However, I'll wait to get the new planes. I have around 60,000 but I like to have enough to fully upgrade the plane. So I'll be waiting until Apple releases Zuperman's update to get anything new, heh.

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3939

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Very clever slendermahn B)
CHIEF ADVISOR TO SUPREME COURT, GRAND JURY


Im a bust u up555
:p
XD

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3946

  • *420*
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Poor guy..but there is a confirmation button you have to select for the upgrades and whatnot. It says, are you sure you want to spend $15,000...etc




If thats the way to exterminate, it'll take too freaken looonng

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3947

  • Duckwing1
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420,

With the deepest respect there is a problem purchasing extra points. Tonight I purchased 75000 points and confirmed .99 three times using my iTune account, yet I was billed over $13.00US. This is a major problem for anyone using this game. It has been noted as a on going problem. I truly enjoy playing this game and agree that supporting it is a must, however I feel like I'm getting ripped off by upgrading. Can we expect a credit? Is this something Apple can correct please advise.

Sincerely

Jonathan Hunt
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B Straton - thanks for our friendship, it helped me make it thru some dark days.

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Last edit: by Duckwing1.

Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3950

  • *420*
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Actually duckwing, planecrazy is speaking of the earned money that is in your hangar. At least thats the way I read it.




If thats the way to exterminate, it'll take too freaken looonng

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3953

  • Duckwing1
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420,

Could you please email my concern to the person that could assist me.

Thank You

Jonathan Hunt
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B Straton - thanks for our friendship, it helped me make it thru some dark days.

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3964

  • *420*
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The only way to find an answer is from zuperman. Send a message to his forum profile, or find his email on his app in the market. goodluck




If thats the way to exterminate, it'll take too freaken looonng

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3965

  • *420*
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Just curious...does every one know that in the hangar, the money to purchase planes and their upgrades, is earned in the game? Ya know......some people.....not the sharpest knife in the kitchen




If thats the way to exterminate, it'll take too freaken looonng

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3968

  • Duckwing1
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420,

I didnt take your last comment as a slam to my intelligents, and I don't think you meant it as such. But the issue of over charging members of this forum remains a valid issue.
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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3975

  • *420*
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Lol, thats cool. The lol thing is that I never said anything about that subject, so why are you hounding me about it?! I was telling someone else, something else...lol. Now go hound Mr.Z about it...k...




If thats the way to exterminate, it'll take too freaken looonng

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #3977

  • Hy flyer
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Hehe mista z :lol: B)
Who ever dislikes you gets payback by something else.
My planes bullet proof.;)
Hy FLYER
the talking banana light
im always beyond the clouds or way over my head
;D

Once upon a time knights of the sky's were hey! But on a beautiful day we dueled and fell now red poppies cover our graves in Flanders...

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #4007

  • Duckwing1
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iTunes took care of the problem, yes there was double / triple charging by the server.
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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #4033

  • Wat up dogfight
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Alright I bought the fokker e.iii on purpose, and I'm loving it. So easy and thin. I can make it to there base without really running out too much bullets ;) but I still love the other plane options

Hope you get your refund back planecrazy.
If you lose in the outside you win in the inside.

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #4036

  • Planecrazy
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Just for the record, 420, there was no confirmation when my glitch occurred, but I think that has something to do with the server lag, etc. that's been plaguing the game lately. Several screens flashed all at once after I experienced a momentarily frozen screen and "poof" ... I owned a plane I didn't intentionally purchase.

As it turns out, I've learned to love that plane for the same reasons Watup does... I broke down and spent the extra $5K to take it to it's maximum performance. Still, it's the principle of the thing that upset me in the first place. The inability to correct an unintended move can be very frustrating.

It's all good now, though, and will be better once we can sell back airplanes as part of the game.

Regards,
Steve :-D

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #4057

  • Hy flyer
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i run out 2/3 of the way to the enemy.if theres no ace. :lol:
Who ever dislikes you gets payback by something else.
My planes bullet proof.;)
Hy FLYER
the talking banana light
im always beyond the clouds or way over my head
;D

Once upon a time knights of the sky's were hey! But on a beautiful day we dueled and fell now red poppies cover our graves in Flanders...

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 6 months ago #4065

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I laughed at this user having "finger trouble" then it happened to.me.

Zuperman do manual refunds and ad a purchase confirmation for buying planes. If everyone gets the best planes its no fun.
After all you have to crawl before you can fly.

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 5 months ago #4109

  • Hamers
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Ok now I'm pissed off I was playing and I accidently exited instead og auto destroy ok. And I rejoined on german side I was on french before. And I did not look and hit the buy button of the focker e. I had the second highest plane why would I want focker e. I accedently bought it I want a sell button NOW!!!!!!!!!!!!
lets eat grandma. lets eat, grandma. commas save lives

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 5 months ago #4110

  • Hamers
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Oh and as a protest I will not play the game untill I can get the focker e sold.!!!!!
lets eat grandma. lets eat, grandma. commas save lives

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 5 months ago #4111

  • Hamers
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I hope you see this joeaquin u just lost one of your biggest supporters.
lets eat grandma. lets eat, grandma. commas save lives

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Re: Zuperman ... Please help (all of us) - Not happy! 12 years 5 months ago #4371

  • zuperman
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guys, really, i get pissed playing games sometimes too but come on, i've even got insulting emails. Just remember that I've always answered your troubles and spent months working on your requests. I try my best, but I also must take care of my personal matters and have a life :)

A few things that I already replied previously but seems to keep coming up:
Sell planes - yes, it's planned. I'm working on it.
Confirmation purchase - yes, same thing, planned.

"iTunes took care of the problem, yes there was double / triple charging by the server. "
That's pure bullshit. Just so everybody knows, I have no power whatsoever over credit card payments or any kind of payment. All that is handled by apple or google android. So for me, i don't even know if you paid or how much you paid. Their system does that. The problem is that when it fails, they blame us (the developers), when we have nothing to do with it. Since you don't know it, you believe it. Aside from that, if you only accepted payment once, you should get charged once. But again, that's not on my end... all I do is have a button that asks itunes/android servers and from there it's all their stuff.

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