It is a great example of a typical Spanish business mentality. NO post venta servicio. They grew up with this philosophy. Get the customer and then forget them. It is normal business practice in Spain. Why is it so difficult to notify customers when there will be a service disruption? Worse, lies upon lies. I have been sent three new passwords and NONE allow me access. The messages disallowing me access are random and insignificant. My favorite is " please enter a valid password" after I enter the new password they just sent me. Shady business model in a transparent market.